Customer service

Welcome in our new webshop! We are proud to present our latest designs. As Dvoot produces items that are fashionable and timeless you can mix and match as much as you like! Products are being added on a regular basis so keep coming once in a while and don’t miss any of it. Online shopping with Dvoot is simple and safe. Should you have any questions, you can find information about deliverypayment and returning below. The General Terms are found on our website or you can read them here

Just add the items you like to your shopping bag and go on shopping. When you have acquired all you favor you can finish your order. Should you have any questions you can always contact Dvoot infoatdvoot.nl.

Have fun shopping!

Delivery
Items are being delivered to the address you indicate when ordering. Delivery will take about one week after placing your order. For deliveries outside The Netherlands extra costs are charged and delivery time is longer. The exact delivery time depends on the location.

Delivery costs are € 2,95 within The Netherlands, if your order is more than € 30 shipment is free within The Netherlands
Delivery costs are € 4,95 within Europe
Delivery costs are € 9,95 outside Europe

Payment
You can easily pay with ideal. This method of payment is safe and no extra costs are charged. Another option is to pay by invoice, also no extra costs are charged. You transfer the money into our account. After receiving your payment, Dvoot sends you your order.

Returning or changing
Only after seeing your order and accepting it, the purchase has been done. It means you have the right to return your item 14 days from the moment you received it. If you want to return or change your items you are allowed to have tried them on but not to have used them. You pay for the costs of returning. The delivery costs of Dvoot are being restituted together with the amount of your purchase. In case we have sent you an incorrect item, we off course will pay for the cost of returning. The address for returning is:

Dvoot
Stevinstraat 229
2587 EH Den Haag
The Netherlands

Restitution
After returning your items, we will restitute your money within 30 days. In case you paid with credit card, we will restitute to your card, in case of paying with ideal to your bank account. Send the items to the address as stated above. You can not return the items carriage forward.